Is this notmal - dirty fingers/nails at CH

In the ch my mother is in, it is normal, i have given up complaining about faeces in her finger nails staff say they clean then regulary, I live very near the ch so visit daily, I cut both her finger and toe nails and clean hands and nails every day. Also clean her teeth as there is no evidence that this is ever done , although staff sign to say they have cleaned them, Dont know the answer to improving matters
.