How to set up the eero home wi-fi system
eero LLC
- #70 in Lifestyle
- 2.9 • 1.9K Ratings
- Free
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Description
The eero app allows you to easily set up and manage your eero WiFi system (sold separately).
The world’s first home WiFi system, eero blankets your home in fast, reliable WiFi. eero stays new and gets better with frequent software updates, improving performance, while also bringing new features and security improvements. It’s simple to setup and easy to manage. With a network that expands as far as you need, you’ll finally be able to stream, work, and play, from every corner of your home — and from the backyard, too.
eero features:
– Setup in under 10 minutes
– Automatic updates with new features, performance improvements, and the latest security standards
– View and manage your network from anywhere
– Easily and securely share your network with guests
– Schedule or pause internet access to manage screen time
– Block devices from using your network
– eero Secure – a subscription service that includes advanced security, additional parental controls, and VIP access to our team of WiFi experts
We want to hear your feedback. For any feature requests or thoughts on how we can improve, reach out at [email protected]
eero is currently only available for purchase in the US and this app requires a US phone number to create an account.
By using this app, you agree to eero’s Terms of Service () and Privacy Policy ().
What’s New
– UI polish and bug fixes
Ratings and Reviews
Great network, setup needs work
I’d love to give this a perfect rating. Our network is massively better than what it was. We even have coverage at the back of the yard now. But there is a glaring oversight in the set up app that is the kind of thing that really bugs me when developers don’t think of possible scenarios. As you go through set up, there are two instances where the app requires an internet connection. The new network isn’t set up at this point in the process yet, so that means the app developers have assumed everyone has cell coverage in their homes: I don’t. So the app just keeps spinning with ‘this should only take a couple minutes’ as it tries to register your account.
Why do developers not put in contingencies for this sort of thing? Why does the app not recognize there is no internet connection and prompt you with a ‘We detected no network, so we’ll register your new account after your set up is complete” message? I had to unplug the Ethernet cable in the middle of setup, and set up my old router, just to register my new eero system, then unplug it and replug in the eero, which coincidentally confused the heck out of the app, so i had to restart the whole process. This happened twice before i got it set up. I realize it’s probably a small amount of users who dont have cell coverage at home, but this sort of oversight for a product of this caliber (and it is great once it’s working) is frustrating.
It’s definitely NOT Orbi‼️
I just got new fiber optic internet and is the first time I’ve ever had fiber anything. I had Spectrum WiFi up till a day ago and although it wasnt fiber it was blazing fast and it was hooked up to my Orbi Mesh System which improved it dramatically. While it was on just the Spectrum channels meaning the 2.4g and the 5g it registered only at around 200mbps but as soon as I hooked up Orbi that was a wrap!! It registered 460Mbps download speed and 35 upload speed all the time and all over the house and yard I even have bars 2 doors down from my house! It also runs my security wireless cameras flawlessly as well! Now, I just had VexusFiber install their fiber WiFi and I tell you what its super blazing fast! It came with the eero mesh system and I left it for a few hours to test it out and it was ok but the range wasn’t satisfactory to me so I hooked Ole Orbi back up and it’s freakn phenomenal! It consistently tops out at 420mbps download and get this the upload comes in at the same 420mbps! I don’t know if that has to do with fiber or what but the installation guy said he thought it would throttle down but that’s not the case the upload stays on par with the download which is crazy but great! The Orbi is hands down without a doubt the more superb package but eero can do the job for most!
Day 2 and already a disappointment
Purchased two eero pro 6 units as a replacement for the latest Apple AirPort Extreme + Express(as extender) setup in hopes of getting better signal in my backyard. Set up was easy and I placed new units in the same exact location as the old ones. Now I did get better signal in my backyard but I also ended up with worse signal inside my house with some devices like my work laptop in the office which keeps switching to slower 2.4Ghz network with no way to pin it to 5Ghz. Same story with my phone when I am in my office. My kid’s old iPhone 4 will not connect at all – says unable to connect every time I try. And then there is the flaky app – 2nd day I check the app and it shows no devices on my network and prompts me to add a new device. I tried restarting the app, toggling WiFi on/off, going next to the main eero unit but to no avail – I finally gave up and walked away. Eventually devices came back in the app just to disappear again later and now I don’t know what I will find when I open the app. And now I’m sitting here and already dreading the next forced software update whenever eero chooses to impose it on me. At this point it feels like a total let down and I am seriously thinking of going back to my super stable Apple network.
App Privacy
The developer, eero LLC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
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Supports
Family Sharing
With Family Sharing set up, up to six family members can use this app.
Smart wireless routing system eero finally ships to more than 25,000 early buyers today but does it measure up to the promise of better, faster, stronger Internet throughout your home? We put it to the test.
eero was supposed to go out late last year to those who bought the system during pre-launch but a manufacturing hiccup pushed the ship date to the here and now.
But the startup has toiled away for well over a year to hopefully solve the agonizing pain of waiting for the next episode of your favorite Netflix show to load – It does this with a step-by-step Wifi mesh network kit you can set up through your smartphone. The end result, if all goes well, is faster internet through tiny, square routers essentially beaming a stronger signal to various rooms in your home.
How To Internet
Instead of one router in the middle of your apartment, the eero offers several of its little devices for placement about the home. The base kit comes with three routing devices, each covering up to 40 ft with the ability to send the signal through walls. So if your router sits in the living room (like mine does) and you have a strong signal there, but your Internet tends to be slow in other parts of your home like the kitchen or bedroom, just place one of these tiny little squares in that room and you should start to get a faster connection.
The look of the device is reminiscent of Apple’s Airport Express routers – The eero design is a slight bit curvier but both are tiny white squares with a glossy top and come with dual WiFi radio for simultaneous transmission of both the 2.4GHz and 5GHz frequencies. Like Airport, eero supports devices with 802.11a/b/g/n specifications and comes with a 1GHz dual-core processor. Each eero device also includes 512MB of RAM and 1GB of flash storage.
Polyandrous Routing
There are numerous reasons your network just isn’t working for you anymore. It may be slow because the network you use is having issues or something outside of your control is blocking it. But it’s likely not your service provider, eero co-founder Nick Weaver tells me. “If the signal is strong in your living room but not your bedroom it’s probably the router,” he says. “Half of America streams Netflix on a nightly basis. You gotta have a better router.”
Comcast might agree. Call customer service and the first thing the person on the other end will tell you to do is usually reset your routing device.
But most routers aren’t capable of beaming all corners of your abode, not even in a tiny 800 sq ft space. “You need access points,” Weaver told me on a recent visit to the TechCrunch office. “A lot of the larger buildings have this type of setup. You probably have that.” (disclosure: I have no idea what we have and am content that we can call a guy if it doesn’t).
Putting It To The Test
eero promises easy setup, no need for wiring or calling someone, and a cloud infrastructure to route your data “intelligently” throughout the home. Weaver assured me it was as easy as clicking a few buttons on my phone. It pretty much was.
The kit comes with three devices, your starter device hooks into the Ethernet port of your modem. The app will walk you through the process of setup. You decide where to place the other two devices.
I placed my starter device right next to my modem in the living room and the others in the kitchen and my bedroom. You can also purchase more devices should you have a large space and need more routers to carry the signal.
Caution: Each device shines a little bluish-white light on the side to let you know it’s working. It’s very bright. You’ll want to make sure you place the device away from your bed and that the light is not facing where you place your head or it will keep you up at night.
It took a minute to get the devices to chat with my phone and it took about a day or so for the system to kick in (it warns you it will take some time to do this), but I did find a much better WiFi throughout my apartment while using eero. Your Internet speed is likely going to be different than mine and depends on your provider but the app also tells you in real-time how fast your download and upload speed is so you can measure performance over time.
Another nice feature of eero is the ability to simply text visiting friends to give them access to your Internet. You can also add them through the app if they already have eero installed on their phone.
Overall I was pleased with my eero experience and enjoyed going down the YouTube rabbit hole of endless videos with abandon. So eero holds up to its promise for me, at least.
But is it worth the price? You can buy a three pack of the eero devices starting at $499 or $199 for an individual (compare to $99 for Airport Express or $199 for Airport Extreme). The price is a bit steep for a router, but you might think it’s worth it to not have to worry about your WiFi bonking out at an inopportune moment.
